Mems / Privacy controls

Account & data deletion

You can request deletion from inside Mems. Deleting the app alone does not delete your account.

Effective: 24 August 2026  ·  Version: 2026-08-24

Delete your account in the app

1. Open Mems and sign in.
2. Open Settings.
3. Select Request account deletion.
4. Read the confirmation and confirm deletion.
5. If you used Sign in with Apple, also open iPhone Settings → your name → Sign in with Apple → Mems → Stop Using Apple ID.

This removes Mems private photo data from that iPhone, disables registered notification devices and submits a verified deletion request for the account and connected service providers.

If you cannot access the app

Email [email protected] from the address associated with your account and use the subject “Mems account deletion request”. We will verify that you control the account before acting. Do not email photos, card details or identity documents unless we provide a secure method and specifically ask for them.

What is deleted

• Your Mems account and authentication profile.
• Preferences, people-matching collections and vectors, consent state used to operate the account, push tokens and registered devices.
• Delivery addresses and account data held in the active Mems database.
• Saved Stripe customer and payment-method references, subject to Stripe’s legally required records.
• Outstanding Mems-controlled Cloudflare R2 print files.
• Account-scoped local labels, references, matches, selections and pack history on the device where deletion is confirmed.

What may be retained

We may retain a restricted record of completed orders, payments, refunds, acceptance of terms, fraud or security events, and support disputes where required for tax, accounting, legal claims, consumer protection or regulatory obligations. These records may be held for up to seven years and are not used to reactivate or market to a deleted account. If an order was submitted to Prodigi, it may retain submitted or transformed print files for up to 30 days for production, support and reprints.

Deleting your Mems account does not delete photos from your Apple Photos library or information held independently by Apple or your card issuer.

Timing

Local deletion begins when you confirm in the app. We begin server and provider deletion promptly and normally complete it within 30 days. A provider, unresolved order, chargeback, legal hold or legally required record may take longer; if so, we will restrict processing and explain the reason where the law permits.

Other privacy requests

You may also ask to access or correct your information, withdraw optional face-processing consent, object to or restrict processing, or receive a portable copy where applicable. Email [email protected] with “Mems privacy request” in the subject. We normally respond within 30 days, or sooner where local law requires.