Mems / Help centre
Support & legal
Clear information about your photos, orders, automatic payments and account. For help with an order, include the email on your Mems account and your order reference—never send payment card details.
Email Mems supportPrivacy policy
What Mems processes, where photos go, retention and your choices.
Terms of service
The rules that apply when you use Mems and order physical prints.
Account & data deletion
How to delete your account or make a privacy request.
Automatic payments
Pack pricing, saved payment methods, skipping and cancellation.
Delivery, refunds & reprints
What to do if an order is late, damaged, incorrect or defective.
Order support
Contact us about an order, payment, delivery address or print quality.